Frequently Asked Questions | Investigative Professionals

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Frequately Asked Questions»

FAQ

These are the most frequently asked questions. If you don't see the answer to your question, please use the contact us form.

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Answers

Q: How long does it take to get my finished report?
A: You will receive your report via email within 24 hours, usually within 2 -4 hours.

Q: How long will I be able to access my report?
A: Your reports will be stored on our secure server permanently. Access on-line anytime, (username and password protected) from any computer. Your reports are secure with state-of-the-art encryption by thawteÂ© and TrueSecureÂ©.

Q: How much do your background checks or database searches cost?
A: See Products & Prices

Q: What are the Benefits for Members?
A: When you sign up as member, a Web site is created for you. All your completed reports are stored on our secure server and are available to you alone - 24/7 - from any location. You can quickly and easily order a report by simply inputting your search information. No need to include billing or credit card information with each order. As soon as we receive your order, a Search Expert will be assigned to your case. We offer free consultation by email or phone. You will receive an email with the link to your report once it is completed, usually within a few hours. All reports are 100% guaranteed.

Q: How much does this cost?
A There is no fee to become a member. You will be billed for only the reports you choose to run.

Q: How am I billed?
A: You will be billed per search by Credit Card or monthly if approved. Apply for 30 Day Billing

Q: How do I receive my reports?
A: Sign in to your account and view reports 24/7. Reports are stored until you choose to remove them.

Q:Will we need to purchase any additional equipment?
A: No additional equipment or software is necessary. Everything is on our server.

Q: Is the system difficult to use?
A: No, the system is very easy to use. Reports that are run frequently can be custom packaged and are even more time-saving and efficient.

Q: Are support services available?
A: Support is available by phone: (Monday - Friday, 9:00a-5:00p Mountain.) Or, by email.